Frequently Asked Questions

Have a Question? We have the answers!

General Questions

Do I need to register to make a purchase?

No, you do not need to register at GiorgioPiola.com. Users can check out as a ‘Guest’ but you will need to provide valid shipping and billing addresses (if different).

We recommend that you do register as it makes it easier next time you purchase as you do not have to re-enter your information. It makes it easy to view your order history and better follow the progress of your order. You will also be eligible to receive updated information, news and offers.

Does Giorgio Piola have any physical retail stores?

We want our watches to be accessible to the entire world and take pride in connecting with our fans. That's why we primarily sell our gorgeous timepieces on our website and currently do not offer any retailers.

Are the products on your website authentic?

Yes, every product we represent on our site is an official licensed product.

What's the difference between an automatic and quartz at Giorgio Piola watches?

The difference between automatic and quartz is the battery.  

    • Quartz is a battery powered movement that uses an electrical charge to power the watch. It is more accurate and more popular than mechanical movements.
  •  
    • Mechanical movements are powered by a tightly wound hairspring that tightens when wound and slowly releases over time, causing the watch parts to rotate and power the watch.

Quartz and mechanical are two of the most popular types of watch movements.

Order Information

Where are Giorgio Piola Watches sold?

We primarily sell our unique timepieces at our website. We value our connection with every watch F1 fan. We have a robust customer service team 24/7, 365 days a year to serve you! We don’t use bots, it’s actual team members willing to offer you quality service. 

What type of payments do you accept?

We accept all major credit cards and different payment option on our website. Please see list below.

    • Master Card
    • Visa
    • American Express
    • PayPal
    • Google checkout
    • Apple Pay

 
We designed a hassle-free checkout process that is intuitive to avoid any confusion.

How can I check my order status?

Go to “track my order” at the main navigation menu. To check the status of your orders please login with your username and password and follow the tab labelled “Orders” under your account, or click directly on “Order Status” at the bottom of every page and follow the instructions. 

How can I modify an order?

Please contact us within an hour of placing your order should wish to make a change. This can be done via: support@giorgiopiola.com or contact us over the phone.

What is GiorgioPiola’s Return Policy?

Please click here to view our full Returns Policy

Do you offer coupon codes?

We are well known for have last minute offers. Usually, we pushed those promotions on our social media. At this right moment we don’t have active coupon codes.

To get access to future coupon codes and Giorgio Piola rewards sign up to our Newsletter.

Shipping Information

We typically ship all our orders' same business day unless there is a national holiday.

We have 2 shipping options:

Standard shipping option takes about 3-5 business days.

Express Shipping takes 1-3 business days.

Please click here to view our full Shipping Policy.

Does Giorgio Piola ship internationally?

Of course we do. We have two warehouses; one in the UK and one in the USA to best meet our customers' needs. Please bear in mind that when shipping internationally, duties and taxes expenses are borne by the customer.

What carriers do you use for shipping?

For US/Americas orders we use both USPS and UPS Ground and Express, with several delivery options. For the UK/Europe, and the Eastern Hemisphere we use DHL Express.

How will I know you received my order, and that it has shipped?

We approve your order and send you tracking information via email to the email address you used to place your order. Please note: Tracking may take 24 to 48 hours to update, we appreciate your patience. 

What should I do if my package doesn't arrive?

If your package has not arrived within the expected delivery time frame (per the shipping option selected upon placing your order), please contact us and we will immediately assist you!

Yes! We accept returns or exchanges within 90 days of delivery.

May I exchange or return any watch I purchase here?

Not sure if you should place the order? No worries! As long as your watch is in exactly the same condition in which you received it, we'll exchange it or fully refund you, no questions asked. If you'd like to return your watch and you're in the US, we'll send you a free shipping label.

For more information on our return policy, please click here. 

Warranty

Is any watch I purchase here automatically covered by your three year international warranty?

If you purchased your timepiece through the official Giorgio Piola Store, you will automatically activate your three year warranty.

Our promise to you is to deliver a quality timepiece created in the tradition of Swiss watchmaking and craftsmanship. Our Quality Assurance team ensures that every component of every timepiece undergoes rigorous testing for all the criteria we've established. Our watches are covered by a three year warranty from the date of original purchase against ALL manufacturer's defects.

What's covered? 

      • Stem and crown repair
      • Case and bezel repair
      • Damaged crystal
      • Scratched, ripped and gouged watch straps (leather, rubber, metal)
      • Water damage (water-resistant products)
      • Damaged watch-band clasps and links
      • Cosmetic scratches and dents on silver stainless steel watch bands
      • One strap replacement.
      • Coverage begins Day 1 of delivery
      • Full repair or replacement
      • 24/7 Customer Support

 

Security Questions

Is my credit card information secure?

Completely. We take security very seriously and it is one of our absolute top priorities here at GiorgioPiola. All of your data is SSL encrypted. We do not store or save any of your credit card information on our servers.

How To Guide

How do I access the manual to learn how to operate and maintain my watch or accessory?

You can learn more about how to operate your watch by reading the booklet that comes with all our watches. You can also click here to access the manuals.

How can I maximize the battery life on my Giorgio Piola quartz chronograph?

To maximize your battery life you should not leave the chrono function permanently on. Click the rest to turn it off. Leaving a mechanical chrono running will use up the battery

How should I clean my Giorgio Piola watch?

Keep your Giorgio Piola clean following these simple rules:

      • Use mild cleaning agents, soft brushes, microfiber or cotton cloths, and no running water.
      • Special note for saltwater divers - clean off saltwater as soon as possible to limit corrosion potential.

What is the best way to preserve my Giorgio Piola watch?

It is good practice to keep your Giorgio Piola watches away from strong magnetic sources. While ill-effects aren't a certainty, it is a good idea to avoid such exposure.  

Your Giorgio Piola timepiece is rugged, not indestructible. Hard impacts, contact with abrasive materials, exposure to solvents, and so forth can damage your watch's case finish, sapphire crystal, strap/bracelet, and movement.

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